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Frequently Asked Questions

    What is United Way 2-1-1?

    United Way 2-1-1 is an information and referral line that links callers locally to resources they might need. The United Way Southwest Alabama 2-1-1 line covers 8 counties including Mobile, Baldwin, Washington, Clarke, Monroe, Escambia, Conecuh and Choctaw. Callers can be connected to resources for basic human needs, physical & mental health, employment support, support for senior citizens, or support for children, youth & families. This line also serves as a crisis line in case of an emergency such as a hurricane or tornado.

    Can anyone use this service?

    United Way 2-1-1 is available to offer information and referrals to anyone in need, Monday-Friday 8am-4pm. Call 2-1-1, call toll free or text 1-888-421-1266, or visit the online database at www.211connectsalabama.org

    Are calls confidential?

    Yes, all calls are confidential unless a caller threatens suicide, homicide or abuse of a child, the elderly or disabled.

    What are the hours?

    United Way 2-1-1 is available daily Monday through Friday from 8am-4pm via telephone, text or email.

    Is the directory available online?

    Yes. The database is available online at www.211connectsalabama.org

    How is the United Way 2-1-1 staffed?

    United Way 2-1-1 is staffed by call specialists and volunteers. Call specialists are empathetic listeners trained to help callers identify specific needs in order to connect with resources. All volunteers are trained by call specialists to be active listeners, help problem solve, and also answer questions of suicide, grief and loss. Our call specialists and volunteers are not professionally trained counselors and do not give advice. If you would like to speak with a counselor, we can refer you to one.

    How can I become a United Way 2-1-1 volunteer?

    If you are interested in joining our team, please call Chalisse at 251-431-5100 or email to schedule an interview. Please fill out the volunteer application online here . Computer skills and reliable transportation is a must. Shifts are available weekdays, 8am to 4pm, minimum of 4 hours per week. Internship opportunities available for college students. Training is also available for those that are interested in answering the National Suicide Prevention Lifeline.

Helping people find real solutions to real problems.

Lifelines Counseling Services of Mobile, Inc. is the agency of choice to help people find real solutions to real problems. Our goal is to facilitate positive changes in individuals, families and communities by providing comprehensive education, referral and counseling services for social, emergency and financial problems.

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